RETURN POLICY
WHAT IS FUGEELAH RETURN AND EXCHANGE POLICY?
We sincerely apologize if you have experienced any fault with your jewellery. If the jewellery is exhibiting a genuine fault ( damaged, broken, or broken in shape ) between 21 days after you receive the item, we will provide an exchange once the inspection is done.
If the jewellery is exhibiting a genuine fault ( damaged, broken, or broken in shape ) between 30 days after you receive the item, we will provide an exchange once the inspection is done.
Kindly note that returns or exchanges are not allowed in the circumstances outlined below:
- Change of mind
- Earrings due to hygiene purposes
- Sets containing earrings
- FINAL SALE items (i.e - Products priced at 20% discount and above)
- Chain breakage, damaged and tarnished products. Kindly refer here on how to care for your jewellery
- Personalisation
- Apparel
In the event that you've received the wrong or defective item, kindly contact us within 48 hours of receiving the product. Note on earrings: Due to the nature of the metal that we use for our earring posts, it is normal that it may get slightly bent during transit. Rest assured that your jewels are not damaged - please gently push the post back into its original spot to re-align the earring post.
WHAT SHOULD I DO IF I RECEIVE A WRONG PRODUCT?
We are so terribly sorry if you've received a product different from what you've ordered. Please contact our sales team at sales@fugeelah.com within 48 hours of receiving your parcel and we will be sure to get you the Fugeelah pieces you ordered instead!
RETURN ADDRESS
Fugeelah at 18, Jalan Damansara Permai, Bukit Damansara, 50490 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.